Toastmasters Manuals
Projects, Times & Objectives
Index of
Toastmasters Manuals:
(click a title to view that projects objectives and time
guidelines)
Note: Toastmasters Int. occasionally makes modifications to the program and manuals offered. These changes / updates have been noted herein (with the exception of the in manual project order) for the benefit of those who have, and might be working from older books. Oct., 2011 Addendum - no further updates have been, or will be made to this page.
The Basic Manual
Advanced Communication Series:
Communicating on Television
Humorously Speaking
Interpersonal Communications
Interpretive Reading
Public
Relations Speaking to Inform
Special Occasion Speeches Specialty Speeches
Speeches by Management Storytelling
Technical Presentations
The Entertaining Speaker
The
Discussion Leader
Facilitating
Discussion
The Professional
Salesperson
The Professional Speaker Persuasive Speaking
Leadership Manual
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The Competent Communication (CC) Manual
- previously known as The Communication & Leadership (CL) Manual -
This is the Basic Manual it's where all Toastmasters begin their journey in improving their speaking, listening and thinking skills. Note: Toastmasters International continually updates it's manuals. So, The project titles listed below reflect a few of the changes that have been made. Whether the project title has changed or not, the project objectives may have changed -- please check your manual for current objectives.
Projects:
The Ice Breaker (4 to 6 minutes)
To begin speaking before an audience
To help you understand what areas require particular emphasis in your speaking development.
To introduce yourself to your fellow club members.
Get to the Point (5 to 7 minutes) was "Speak with Sincerity" - before that - "Be In Earnest"
Select a speech topic and determine its general and specific purposes.
Organize the speech in a manner that best achieves those purposes.
Ensure the beginning, body and conclusion reinforce the purposes.
Project sincerity
and conviction and control any nervousnes you may feel.
Organize Your Speech (5 to7 minutes)
Select an appropriate outline which allows listeners to easily follow and understand your speech.
Make your message clear, with supporting material directly contributing to that message.
Use appropriate transitions when moving from one idea to another.
Create a strong opening and conclusion.
Your Body Speaks (5 to 7 minute) was "Show What You Mean"
Use stance, movement, gestures, facial expressions and eye contact to express your message and achieve your speech's purpose.
Make your body language smooth and natural.
Vocal Variety (5 to 7 minute)
To explore the use of voice volume, pitch, rate, and quality as assets to your speaking.
To Achieve a pleasing natural voice quality when speaking
How to Say It (5 to 7 minute) was "Work with Words"
Select the right words and sentence structure to communicate your ideas clearly, accurately and vividly.
Use rhetorical devices to enhance and emphasize ideas.
Eliminate jargon and unnecessary words. Use correct grammar.
Research Your Topic (5 to 7 minute) was "Apply Your Skills"
Collect information about your topic from numerous sources.
Carefully support your points and opinions with specific facts, examples and illustrations gathered through research.
Get Comfortable with Visual Aids (5 to 7 minute) was "Add Impact to your Speech" - before that - "Make It Persuasive"
Select visual aids that are appropriate for your message and the audience.
Use visual aids
correctly with ease and confidence.
Persuade with Power (5 to 7 minute) was "Speak With Knowledge"
Persuade listeners to adopt your viewpoint or ideas or to take some action.
Appeal to the audience's interests
Use logic and emotion to support your position.
Inspire Your Audience (5 to 7 minute)
To inspire the audience by appealing to noble motives and challenging the audience to achieve a higher level of beliefs or achievement.
Appeal to the audience's needs and emotions, using stories, anecdotes and quotes to add drama.
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Television presentations differ from other presentations, and they require special considerations. With this manual you'll learn to present editorials, appear as a guest on a "talk" show, conduct a press conference, and use television to train.
Projects:
Straight Talk (3 minutes +/- 30 sec)
To effectively present an opinion or viewpoint in a short time.
To stimulate giving a presentation as part of a television broadcast.
The Talk Show (10 minutes +/- 30 sec)
To understand the dynamics of a television interview or "talk" show.
To prepare for the questions that may be asked of you during a television interview program.
To present a positive image on the television camera.
To appear as a guest on a simulated television talk show.
When You're the Host (10 minutes +/- 30 sec)
To conduct a successful television interview.
To understand the dynamics of a successful television interview or "talk" show.
To prepare questions to ask during the interview program.
To present a positive, confident image on the television camera.
The Press Conference (4 to 6 minutes presentation; 8 to 10 minutes with Q&A)
To understand the nature of a television press conference.
To prepare for an adversary confrontation on a controversial or sensitive issue.
To employ appropriate preparation methods and strategies for communicating your organization's viewpoint.
To present and maintain a positive image on television.
Training On Television (5 to 7 minutes; 5 to 7 minutes video tape playback )
To learn how to develop and present an effective training program on television.
To receive personal feedback through the videotaping of your presentation.
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Audiences love to laugh. This manual shows you how to use humorous stories and jokes throughout your speech to grab and keep listeners' attention and illustrate your points. You also learn how to give an entirely humorous speech.
Projects:
Warm Up Your Audience (5 - 7 minutes)
Prepare a speech that opens with a humorous story
Personalize the story
Deliver the story smoothly and effectively
Leave Them With A Smile (5 - 7 minutes)
Prepare a serious speech that opens and closes with a humorous story
Prepare a closing story that reemphasizes the speech's main point
Deliver the stories smoothly and effectively
Make Them Laugh (5 - 7 minutes)
Prepare a serious speech that opens and closes with humorous stories
Include jokes in the speech body to illustrate points or maintain audience interest
Deliver the stories and jokes smoothly and effectively
Keep Them Laughing (5 - 7 minutes)
Prepare a speech that opens with a self-deprecating joke
String together two or three related jokes in the speech body
Close the speech with a humorous story
The Humorous Speech (5 - 7 minutes)
Use exaggeration to tell a humorous story
Entertain the audience
Effectively use body language and voice to enhance the story
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Topics covered include conversing with ease, negotiating, handling criticism, coaching someone to improved performance, and expressing dissatisfaction effectively.
Projects:
Conversing with Ease (10 to 14 minutes)
Identify techniques to use in conversing with strangers.
Recognize different levels of conversation
Initiate a conversation with a stranger.
Use open-ended questions to solicit information for further conversation.
The Successful Negotiator (10 to 14 minutes)
Employ win/win negotiating strategies to achieve your goals
Enjoy the benefits of win/win negotiating.
Diffusing Verbal Criticism (10 to 14 minutes)
Respond non-defensively to verbal criticism.
Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
The Coach (10 to 14 minutes)
Determine reasons for someone's substandard performance
Coach the person to improve performance.
Asserting Yourself Effectively (10 to 14 minutes)
Enjoy the mental and physical benefits of being assertive.
Employing the four-step method for addressing a problem and asking for help.
Overcome resistance to your requests
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This manual will help you develop your interpretive reading skills. The projects include presenting stories, poetry, monodramas, plays and oratorical speeches.
Projects:
Read A Story (8 to 10 minutes)
To understand the elements of interpretive reading.
To learn how to analyze a narrative and plan for effective interpretation.
To learn and apply vocal techniques that will aid in the effectiveness of the reading.
Interpreting Poetry (6 to 8 minutes)
To understand the differences between poetry and prose.
To recognize how poets use imaginary, rhythm, meter, cadence and rhyme to convey the meanings and emotions of their poetry.
To apply vocal techniques that will aid in the effectiveness of the reading.
The Monodrama (5 to 7 minutes)
To understand the concept and nature of the monodrama.
To assume the identity of a character and to portray the physical and emotional aspects of this character to an audience.
The Play (12 to 15 minutes)
To adapt a play for interpretive reading.
To portray several characters in one reading, identifying them to the audience through voice changes and movement.
The Oratorical Speech (10 to 12 minutes)
To understand the structure of an effective speech.
To interpret and present a famous speech.
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PUBLIC RELATIONS {Projects Updated}
Everyone benefits from the ability to present a good public image. Projects cover preparing a speech that will generate a favorable attitude toward you and your product, company or service, presenting a positive image of yourself and your company or organization on a radio talk show, persuading an audience to accept your viewpoint, addressing a hostile audience, and communicating with the public during a crisis situation.
Projects:
The Public Relations Speech (5 to 7 minutes) {Removed from New Edition}
Prepare a talk that will build goodwill for your organization by supplying useful information of interest to the audience.
Resources for Goodwill (8 to 10 minutes) {Removed from New Edition}
Research the operation and benefits of an organization or company.
Prepare a talk designed to build goodwill toward it by presenting factual information.
Analyze the common interests of your audience and focus your presentation on those interests.
Effectively use at least one visual aid to enhance the audience's understanding.
The Persuasive Approach (8 to 10 minutes)
Direct a persuasive appeal to the audience's self-interests using a combination of fact and emotion in a speech delivered in such a manner that it appears extemporaneous.
Persuade the audience to adopt your viewpoint by the use of standard persuasive techniques.
Speaking Under Fire (6 to 8 minutes, 8-10 min with Q&A)
Prepare a talk to persuade a hostile audience at least to consider your position on a controversial issue.
Conduct a question-and-answer period on the speech subject.
The Media Speech (8 to 10 minutes +/- 30 seconds) {Removed from New Edition}
Write a speech script on behalf of a social cause.
Using the script, present the speech to persuade a general television audience.
The Goodwill Speech (5 to 7 minutes +/- 30 seconds) {New Project}
Prepare a talk that will build goodwill for your organization by supplying useful information of interest to the audience.
The Radio Talk Show (8 to 10 minutes) {New Project}
Prepare a positive image of your company or organization on a simulated radio talk show.
Prepare a talk designed to build goodwill toward it by presenting factual information.
Understand the dynamics of a successful radio talk show.
Prepare for the questions that may be asked of you during the radio interview.
The Crisis Management Speech (8-10 minutes, plus 30 seconds wth Q&A) {New Project}
Learn strategies for communicating to the media about a company crisis.
Prepare a speech for the media about a company crisis that builds and maintains a positive image for the company.
Answer questions from the media in a manner that reflects positively on the company.
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The projects in this manual will help you give informative and interesting speeches. Topics covered include the demonstration talk, the fact-finding report, the abstract concept and resources for informing.
Projects:
The Speech to Inform (5 to 7 minutes)
Select new and useful information for presentation to the audience.
Organize the information for easy understandability and retention.
Present the information in a way that will help motivate the audience to learn.
Resources for Informing (8 to 10 minutes)
Analyze the knowledge level of your audience regarding your chosen subject.
Focus your presentation at the audience's level of knowledge.
Build a supporting case for each major point through use of explanation examples, and information gathered research.
Effectively use at least one visual aid to enhance the audience's understanding.
The Demonstration Talk (10 to 12 minutes)
Prepare a demonstration speech to clearly explain a process, product, or activity.
Conduct the demonstration as part of a speech delivered without notes.
A Fact-Finding Report (10 to 12 minutes)
Prepare a report on a situation, event, or problem of interest to the audience.
Deliver sufficient factual information in your report so the audience can base valid conclusions or a sound decision on it.
The Abstract Concept (10 to 12 minutes)
Research and organize the thought of experts on an abstract concept, theory, historical force, or social/political issue.
Present the ideas in a clear and interesting manner.
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Provides instruction in giving toasts, speaking in praise, "roasting" someone, and presenting and accepting awards.
Projects:
Mastering the Toast (2 to 3 minutes)
Recognize the characteristics of a toast.
Present a toast honoring an occasion or person.
Speaking in Praise (5 to 7 minutes)
Prepare a speech praising or honoring someone, either living or dead.
Address five areas concerning the individual and his/her accomplishments.
Include anecdotes illustrating points within the speech.
The Roast (3 to 5 minutes)
Poke fun at a particular individual in a good-natured way.
Adapt and personalize humorous material from other sources.
Deliver jokes and humorous stories effectively.
Presenting an Award (3 to 4 minutes)
Present an award with dignity and grace.
Acknowledge the contributions of the recipient.
Accepting an Award (5 to 7 minutes)
Accept an award with dignity, grace and sincerity.
Acknowledge the presenting organization.
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Speakers must be able to speak in many situations and this manual will help. Types of speeches covered include impromptu speeches, sales presentations, introductions, inspirational speeches, and oral interpretations.
Projects:
Speak Off The Cuff (5 to 7 minutes)
Develop an awareness of situations in which you might be called upon to deliver an impromptu speech.
Understand how to prepare for impromptu speaking.
Develop skill as a speaker in the impromptu situation by using one or more patterns to approach a topic under discussion; for example, comparing a past, present, and future situation, or before and after.
Uplift the Spirit (8 to 10 minutes)
Identify and understand the basic differences between inspirational speeches and other kinds of speeches.
Learn how to evaluate audience feeling and develop emotional rapport.
Develop a speech style and delivery that effectively expresses inspirational content by moving the audience to adopt your views.
Sell a Product (10 to 12 minutes)
Understand the relationship of sales technique to persuasion.
Skillfully use the four steps in a sales presentation: Attention, interest, desire, action.
Identify and promote a unique selling proposition in a sales presentation.
Read Out Loud (12 to 15 minutes)
Arrive at an understanding of the elements that comprise oral interpretation and how it differs from preparing and giving a speech.
Learn the preparation or planning techniques of effective interpretation.
Learn the principles of presentation and develop skill in interpretive reading with regard to voice and body as instruments of communication.
Introduce the Speaker (duration of a club meeting)
Focus on the special occasion talk from the standpoint of the introducer (function, chairman, toastmaster, master of ceremonies).
Become knowledgeable and skilled in the functions associated with the master of ceremonies.
Handle the introduction of other speakers at a club meeting.
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This manual will help you successfully handle a variety of speaking situations managers encounter in their work environment. Subjects covered include briefings, technical speeches, motivational talks and confrontations.
Projects:
The Briefing (8 to 10 minutes; plus 5 minutes with Q&A)
Apply the key steps in the preparation of a briefing and the organization of material.
Give a briefing according to a specific objective so the audience will have an understanding of the information.
Effectively handle a question-and-answer session following the briefing.
The Technical Speech (8 to 10 minutes)
Convert a technical paper or technical material and information into a technical speech.
Organize a technical speech according to the inverted-pyramid approach.
Write a technical speech and present it
Manage And Motivate (10 to 12 minutes)
Understand the concept and nature of motivational magnagement
Apply a four step motivational method with the objectives to persuade and inspire
The Status Report (10 to 12 minutes)
Organize and prepare a status report involving the overall condition of a plan or program
Construct the report according to a four step pattern
Give an effective presentation of the report
Confrontation: The Adversary Relationship (5 minutes speech ; plus 10 minutes with Q&A)
Understand the definition and nature of the adversary relationship
Prepare for an adversary confrontation on a controversialissue
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Everyone loves a story. Types of stories covered in this manual include the folk tale, the personal story, stories with morals, the touching story, and the historical story.
Projects:
The Folk Tale (7 to 9 minutes)
To tell a folk tale that is entertaining and enjoyable for a specific age group
To use vivid imagery and voice to enhance the tale.
Let's Get Personal (6 to 8 minutes)
To learn the elements of a good story.
To create and tell an original story based on a personal experience
The Moral of the Story (4 to 6 minutes)
To understand that a story can be entertaining yet display moral values.
To create a new story that offers a lesson or moral.
To tell a story using skills developed in the previous two projects.
The Touching Story (5 to 7 minutes)
To understand the techniques available to arouse emotion
To become skilled in arousing emotions while telling a story.
Bringing History to Life (7 to 9 minutes)
To understand the purpose of stories about historical events or people.
To use the storytelling skills developed in the preceding projects to tell a story about a historical event or person.
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TECHNICAL PRESENTATIONS {Projects Updated}
The projects in this manual will help you prepare and present briefings, proposals, technical papers and technical team presentations.
Projects:
The Technical Briefing (8 to 10 minutes)
Using a systematic approach, organize technical material into a concise presentation, tailoring to the audience's needs, interests and knowledge levels.
The Proposal (8 to 10 minutes; 3 to 5 minutes with Q&A)
Prepare a technical presentation advocating a product, service, idea, or course of action.
To present your viewpoint logically and convincingly, using an inverted-pyramid approach. To effectively handle a question-and-answer period.
The Nontechnical Audience (10 to 12 minutes)
Understand the principles of communicating complex information to nontechnical listeners, using overhead transparencies to illustrate your message.
Answer audience questions that arise during the presentation.
Presenting a Technical Paper (10 to 12 minutes)
Deliver an interesting speech based on a technical paper or article.
Effectively use a flipchart, overhead projector or slides to illustrate your message.
The Team Technical Presentation (20 to 30 minutes) {Removed from New Edition}
Understand the nature and process of a team technical presentation.
Arrange pre-meeting communications via e-mail.
Assemble a team of club members capable of getting the job done.
Orchestrate the planning, preparation and delivery of a team technical presentation.
Enhancing A Technical Talk With The Internet (12 to 15 minutes) {New Project}
Understand the nature and process of a technical presentation supported with professional level visual aids.
Arrange pre-meeting communications via e-mail.
Find or create a website supporting or enhancing your verbal presentation.
Use modern technology (i.e. video image and graphic programs) to support your presentation.
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This manual includes valuable information on how to give an entertaining or dramatic speech, where to find material, how to make an audience laugh, and what to do when you're asked to speak after dinner.
Projects:
The Entertaining Speech (5 to 7 minutes)
Entertain the audience through use of humor and/or drama drawn from your personal experience.
Organize an entertaining speech for maximum audience impact.
Resources for Entertainment (5 to 7 minutes; old: 8 to 10 minutes)
Draw humorous and/or dramatic material from sources other than your own personal experience.
Adapt your material to suit your topic, your own personality and the audience.
Use entertaining material as means of conveying a serious message.
Make Them Laugh (5 to 7 minutes; old: 8 to 10 minutes)
Prepare a humorous speech drawn from your own experience.
Strengthen the speech by adapting and personalizing humorous material from outside sources.
Deliver the speech in a way that makes the humor effective
A Dramatic Talk (5 to 7 minutes; old: 10 to 12 minutes)
Develop an entertaining dramatic talk about an experience or incident, or give a dramatic reading.
Include vivid imagery, characters and dialogue.
Deliver the talk in an interpretative manner.
Speaking After Dinner (8 to 10 minutes; old: 13 to 15 minutes)
Prepare an entertaining after-dinner talk on a specific theme.
Deliver the talk extemporaneously, using the skills developed in the preceding entertainment projects.
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(Replaced by Facilitating Discussion) This manual offers guidance in presenting workshop and conference presentations. Role-playing and problem-solving sessions are also covered. This manual is a must for managers, trainers, teachers and administrators.
Projects:
The Seminar Solution (20 to 30 minutes)
Present an introductory short talk or brief lecture describing a theory, model or information about a topic that will be discussed by a group following the presentation.
Organize the information so that it is easy to understand and can be remembered.
Orient the group to think about the specific goal of the discussion
Use a buzz session discussion technique to promote group participation in deriving information leading to a solution to the problem.
The Round Robin (20 to 30 minutes)
Establish the meaning of a question with a discussion group.
Using a problem solving pattern, lead the participants in a brainstorming session.
Screen the possible solutions and lead the group in deciding what action to take.
Pilot a Panel (30 to 40 minutes)
Select a problem for panel discussion. Select not less than three members in advance to speak on the panel.
Define the common goals and the purpose of the panel.
Acting as moderator, monitor the panel discussion to inform the audience.
Make Believe (Role Playing) (20 to 30 minutes)
Understand what role-playing is and how to use it effectively in group communication.
Select a problem involving human relations in which you may use the role-playing method to illustrate and explore the problem.
Create a plot and characters relevant to the discussion problem and select a cast from among the group members.
The Workshop Leader (30 to 40 minutes)
Building group unity, guide the workshop participants in an investigative discussion of the problem.
Follow a problem solving pattern to arrive at a solution.
Bring the group to an agreement before the discussion ends.
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Group discussions are common, and this manual provides instruction in facilitating the most common types of discussions. Learn about moderating a panel discussion, facilitating a brainstorming meeting, leading a problem solving discussion, handling challenging people during discussions, and helping a problem-solving group achieve a consensus.
Projects:
The Panel Moderator (20 to 30 minutes)
Present an introductory short talk or brief lecture describing a theory, model or information about a topic that will be discussed by a group following the presentation.
Organize the information so that it is easy to understand and can be remembered.
Orient the group to think about the specific goal of the discussion that follows.
Use a buzz session discussion technique to promote group participation in deriving information leading to a solution to the problem.
The Brainstorming Session (20 to 30 minutes)
Establish the meaning of a question with a discussion group.
Using a problem solving pattern, lead the participants in a brainstorming session.
Screen the possible solutions and lead the group in deciding what action to take.
The Problem-Solving Session (30 to 40 minutes)
Select a problem for panel discussion. Select not less than three members in advance to speak on the panel.
Define the common goals and the purpose of the panel.
Acting as moderator, monitor the panel discussion to inform the audience.
Handling Challenging Situations (Role Playing) (20 to 30 minutes)
Understand what role-playing is and how to use it effectively in group communication.
Select a problem involving human relations in which you may use the role-playing method to illustrate and explore the problem.
Create a plot and characters relevant to the discussion problem and select a cast from among the group members.
Reaching A Consensus (30 to 40 minutes)
Building group unity, guide the workshop participants in an investigative discussion of the problem.
Follow a problem solving pattern to arrive at a solution.
Bring the group to an agreement before the discussion ends.
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(Replaced by Persuasive Speaking) Everyone is a salesperson. At one time or another we must sell ideas or products to others. This manual will help you develop sales presentations, conduct sales meetings and train other salespeople.
Projects:
The Winning Attitude (8 - 10 minutes)
Understand the importance of a selling attitude that puts customer's interests ahead of your own
Learn to translate product features into "people" benefits
Utilize the five-step structural sequence for building a sales presentations
Prepare and deliver a sales presentation that focuses on meeting audience needs
Closing The Sale (10 - 12 minutes)
Understand the importance of closing in successful selling
Master several closing techniques applicable to various products and sales situations
Prepare and deliver a sales presentation incorporating one or more closing techniques
Effectively handle audience questions and / or objections
Training The Sales Force (Speech 6 - 8 minutes Roll Play 8 - 10 minutes Final Discussion 2 - 5 minutes
Understand the role of a sales trainer in helping salespeople to function successfully
Select a specific aspect of selling and prepare an educational and / or motivational presentation
Present an interesting, interactive sales training speech and conduct a role play to enable the audience to practice asles techniques
The Sales Meeting (15 - 20 minutes)
Learn to coordinate an effective sales meeting
The Team Sales Presentation (15 to 20 minutes plus 5 - 7 minutes per person for manual credit)
Understand the nature and process of a team sales presentation
Develop a concept and plan for a sales presentation involving three or more speakers
Assemble a teem who can work together effectively
Coordinate the planning, and delivery of a teem sales presentation
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This manual is a complete guide to becoming a professional speaker. Subjects covered include speaking as a company representative and speaking for pay.
Projects:
The Keynote Address (15 to 20 minutes)
Identify the basic differences between keynote speeches and other kinds of speeches.
Learn how to evaluate audience feeling and establish emotional rapport.
Learn and use the professional techniques necessary for a successful keynote presentation.
Develop a speech style and delivery that effectively inspires and moves the audience to adopt your views as a collective reaffirmation of its own.
Speaking to Entertain (15 to 20 minutes)
Entertain the audience through the use of humour drawn from personal experience and from other material that your have personalized.
Deliver the speech in a way that makes the humour effective.
Establish personal rapport with your audience for maximum impact.
The Sales Training Speech (15 to 20 minutes)
Tell a sales audience how to sell a product by using a planned presentation.
Inform a sales training audience about the human experience of the buyer-seller relationship.
Use entertaining stories and dynamic examples of sales situations.
Inspire salespeople to want to succeed in selling.
The Professional Seminar (20 to 40 minutes)
Plan and present a seminar with specific learning objectives.
Relate to the audience by using a seminar presentation style.
Use seminar presentation techniques to promote group participation, learning and personal growth.
The Motivational Speech (15 to 20 minutes)
Understand the concept and nature of motivational speaking.
Apply a four-step motivational method with the purpose of persuading and inspiring.
Deliver a motivational speech to persuade an audience to emotionally commit to an action.
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(Replaced Professional Salesperson) The ability to influence and persuade others to accept your ideas, products, or services is vital. The projects in this manual are all designed to help you develop excellent persuasive techniques and expand your presentation skills.
Projects:
The Effective Salesperson (8 to 12 minutes = 3-4 min speech, short scenario intro, 3-5min role play)
Learn a technique for selling an inexpensive product in a retail store.
Recognize a buyer's thought processes in making a purchase.
Elicit information from a prospective buyer through questions.
Match the buyer's situation with the most appropriate product.
Conquering the "Cold Call" (10 to 14 minutes = 3-4 min speech, short scenario intro, 5-7 min role play, 2-3 min discussion)
Learn a technique for "cold call" selling of expensive product or services.
Recognize the risks buyers assume in purchasing.
Use questions to help the buyer discover problems with his or her current situation.
Successfully handle buyer's objections and concerns.
The Winning Proposal (5 to 7 minutes)
Prepare a proposal advocating an idea or course of action.
Organize the proposal using the six-step method provided.
Addressing the Opposition (7 to 9 minutes speech; 2-3 minutes Q&A)
Prepare a talk on a controversial subject that persuades an audience to accept or at least consider your viewpoint.
Construct the speech to appeal to the audience's logic and emotions.
The Persuasive Leader (6 to 8 minutes)
Communicate your vision and mission to an audience.
Convince your audience to work toward achieving your vision and mission.
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Each of the ten projects in the Competent Leadership manual focuses on a different leadership skill, providing you background information and an assignment that requires your serving in one or more specified meeting or club roles in which you can practice aspects of that skill. Roles can include Evaluator, Timer, Toastmaster, Ah-Counter and General Evaluator. In most projects you can choose which roles to serve in. While leadership roles can be learned in every meeting role, some roles provide better learning experiences than others.
Projects:
Listening and Leadership
Listening is an important leadership skill. Good listening helps you to identify and clarify issues, make decisions, resolve conflict and be creative. Listening skills also play a major role in team-building. You can learn to be a leader by following a few simple suggestions.
Determine your current listening skills
Identify the seven steps to better listening
Practice listening skills in various club meeting roles
Critical Thinking
A leader gathers information, then analyzes, interprets and understands it before acting. Critical thinkers question what they read and hear, then determine the quality of a piece of information and use logical reasoning to reach conclusions. Critical thinkers make better decisions. You can learn to think more critically by following a few suggestions.
Determine your current thinking skills
Practice critical
thinking skills in various club meeting roles
Giving Feedback
Team members need to know that they are doing well, what they are not doing well and how they can improve. Giving performance feedback is a necessary leadership function. When done properly, feedback can relieve stress, improve interpersonal relationships and promote trust and respect for leaders and team members.
Determine your current skills in giving feedback
Identify the steps in giving feedback effectively
Practice giving feedback as you serve in various club meeting roles
Time Management
Time management helps leaders make the most of the time available to them. You can budget your time and accomplish projects and tasks efficiently by identifying long-term and short-term goals, make a daily to-do list, prioritize the list, make a schedule, delegate when possible, leave time for unexpected tasks, and manage interruptions.
Determine your current time management skills
Identify the steps to effectively manage time
Practice time management skills in various club roles
Planning and Implementation
A plan provides direction for the leader and the team. The planning process involves setting goals and objectives and preparing plans and schedules to accomplish them. The process forces leaders to look beyond their everyday activities and think about what they want to happen in the future. Involving team members in the process will encourage their committment.
Determine your current planning and implementation skills
Identify steps in planning and implementation process
Practice planning and implementation skills in various club roles
Organizing and Delegating
Leaders must ensure the team is organized and capable of accomplishing goals and objectives, and they must provide the structure in which the team will operate. Delegation also plays a major role. A leaders should accomplish functions that only he or she has the knowledge and authority to do and delegate all other tasks to team members.
Determine your current skills in organizing and delegating
Identify steps in the organizing and delegating process
Practice skills in organizing and delegating during various club roles
Developing Your Facilitation Skills
A facilitator establishes the structure of the team needs to function effectively, ensures the structure is working and removes obstacles that may be impeding progress. A facilitator also resolves conflicts which are inevitable any time two or more people are required to work together. Good facilitation skills can help the group reach a resolution.
Determine your current facilitation abilities
Identify facilitation strategies
Practice facilitation skills in various meeting roles
Motivating People
A motivated team can overcome obstacles of all types to achieve its goals. A leader creates and maintains an environment where team members are likely to become motivated. Leaders find out what motivates team members, then develops reward systems that match what team members value. They also look for ways to reward team members for doing the right things.
Determine your current motivational skills
Identify conditions that motivate people
Practice motivational skills while serving in club roles
Mentoring
A mentor recognizes an individual who has less experience and cultivates that person's potential and talents and helps him or her succeed. Leaders are also mentors. You can be a mentor by offering someone opportunities for skill development, helping the person recognize areas needing work, providing helpful advice, being a role model, and encouraging the person to think for himself or herself.
Determine your current mentoring skills
Identify the steps in being a good mentor
Practice mentoring skills in various club roles
Team Building
Teams offer great benefits. Team members have a variety of knowledge and skills, which results in more creativity and greater productivity. When a good team is in place, a leader has more time to devote to leadership issues. Team members must be carefully chosen and trained and encouraged to openly discuss issues with you and among themselves.
Determine your current motivational skills
Identify steps in building a team
Practice team-building skills while serving in various club roles
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